Here’s Why Top Talent Is Quietly Walking Away
Imagine this: a highly qualified candidate applies for a role at your company. They’re intrigued by your brand, motivated by the opportunity, and ready to make a move. Then they hit your ATS,(Applicant Tracking System).
Eight screens of questions, 20% of which have no relevance to the role. They upload their CV, only to be asked to manually input the same information field-by-field. Frustration builds. If they’re invested enough, they might persevere. But will they do it again? Unlikely.
This isn’t a one-off gripe; it’s a systemic flaw in many companies' recruitment processes. And it’s quietly costing you high-caliber candidates.
The New Reality: Talent Has Options
Today’s professionals, especially in the executive and specialist ranks, value efficiency. They’re used to streamlined experiences, from banking to travel to networking. A clunky, outdated ATS that feels like a bureaucratic obstacle course? That’s a red flag.
According to a Gartner study, 72% of candidates who have a poor application experience share it with their network or abandon the process altogether. That’s not just lost talent, it’s reputational damage.
Legacy Systems Are Undermining Your TA Team
It’s not just candidates who suffer. Your Talent Acquisition team is working with one hand tied behind their back. Outdated systems offer limited filtering, poor UX, and inconsistent data. Screening CVs manually or relying on flawed algorithms wastes time, and leads to missed matches.
Add in the challenge of legacy platforms that can't integrate with newer tech or AI tools, and you have a process that slows down hiring, frustrates internal stakeholders, and fails to reflect your employer brand.
Candidates Are Circumventing the System and Who Can Blame Them?
The savviest candidates are opting out altogether. They’re leveraging networks, reaching out directly to hiring managers, or using executive search partners who offer a more curated experience. If your process is painful, you’re not just losing candidates, you’re losing the best ones.
At CGC, we regularly hear from candidates who abandon applications midway. Why? Because the hoops they’re asked to jump through feel unnecessary, uninviting, and impersonal.
The Fix: It’s Time to Treat Candidates Like Customers
Companies invest heavily in customer experience, so why not do the same for candidate experience? After all, your applicants are often your customers, brand ambassadors, and future leaders.
Here’s how to start:
· ✅ Audit Your ATS – Identify friction points. Cut irrelevant questions. Simplify the process.
· ✅ Mobile-First Design – Over 60% of candidates apply via mobile. If your ATS isn’t optimized, you’re losing them at step one.
· ✅ Ask Less, Learn More – Use smart AI tools to pull insights from CVs, not interrogate applicants through forms.
· ✅ Empower Your TA Team – Give them modern tools, reduce admin burdens, and let them focus on engaging talent—not fighting tech.
· ✅ Create Executive Pathways – Not all roles need the same process. Senior candidates expect a high-touch, efficient journey.
In today’s competitive talent landscape, the best candidates don’t wait. They move fast, they value their time, and they choose companies that respect it. If your ATS is more obstacle than asset, it’s time for change.
Because here’s the truth: you’re not just filtering applications, you’re filtering out future leaders.
#ExecutiveSearch #CandidateExperience #TalentAcquisition #FutureOfWork #HRTech #Leadership #RecruitmentStrategy #CGrahamConsulting
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